Alexandra Rossi

Alexandra Rossi is an experienced professional in digital customer service and customer experience development, currently serving as a Senior Manager for Digital Customer Service and Nordic Customer Success Development at Fortum since September 2022. Prior to this role, Alexandra held the position of Customer Experience Development Manager at Varma and worked as a Solution Expert at Wärtsilä. A significant portion of Alexandra's career was spent at Finnair, spanning over a decade, where roles included Manager of Digital Customer Care and People Experience Manager. Alexandra holds a Master of Education (MEd) from the University of Helsinki and has pursued executive education at Aalto University. Additionally, Alexandra completed secondary education at Deutsche Schule Helsinki, earning an Abitur.