BI Case Coordinator

CASE COORDINATOR 

Job Status: Full-time

Reports to: BI Program Manager

Responsibilities:

Case Management

• Family satisfaction re: proper support, advocacy, resources, communication

• Complete assessments: scoring, tracking progress, to serve clients' needs

• Attend court appointments & other meetings

• Work with BI team in matching BIs to homes

• Review Incident Reports

• Facilitate Referral Triage, Intake, Meet & Greets

• Complete/submit Recommendation & Approval Letters for services

• Create Individualized Behavioral Plan for each client; review & update

• Provide updates to BI Team & families re: intake process

• Complete quarterly meetings with families

• Write/submit renewals

• Update client database of changes

• Submit End of Month Reports

• Complete Case Closure & Aftercare Follow-up meetings & documentation

• Review BI Quarterly Summaries & provide feedback to staff

Administrative Leadership & Supervision  

• Employee satisfaction: build a strong sense of team, providing support & advocacy

• Work with BI Team in the on-boarding process

• Assist in training all new BIs & All-Staff Meetings

• Conduct client/staff matchings with Program Manager

• Provide regular/on-going evaluation of BIs

• Provide in-home supervision for BI staff

• Track all missed Shift Notes until completed

• With Program Manager, complete corrective actions & terminations

• Update/track employee timecards

• Provide support to BIs during OHI Investigations

• Work with colleagues of all demographics to serve clients

• Build relationships with partner agencies & community stakeholders

• Maintain strong, open communication with BI Team

• Maintain CPR/First Aid certification

• Work collaboratively with branch office(s) to ensure program fidelity

• Attend all required professional development trainings

Outcome Planning/PQI  

• Complete agency reports & statistics

• Establish procedures to track/report program outcomes & quality assurance

• Maintain compliance of resource provider files

• With the Program Manager, complete Critical Incident Reports

• MA/MS, preferred; (or BA/BS + 2 years in non-profit social service) in social work, psychology, public admin, or related human services field, required

• Experience working with at-risk populations

• Familiarity with the child welfare system

• Resourcefulness in setting priorities, creating efficiencies, guiding investment in people & systems

• Understand program development, implementation & evaluation

• Organizational & planning skills

• Commitment to principles of support & advocacy for foster & adoptive families

• Strong verbal & written communication skills

• Leadership ability, team management, interpersonal skills; establish rapport & build trust

• Advocate for positive outcomes within multidisciplinary &  diverse professional teams

• Flexible, self-starter, multi-tasker, detail-oriented, can meet deadlines

• Team player

• Model ethical & professional behavior

• Participate in required ongoing meetings/professional memberships & trainings

• Experience working with marginalized communities with a nuanced understanding of systemic oppressions

• Flexibility, adaptability working with a diverse group

• Compensation commensurate with experience

• Highly-competitive health plan

• Health Reimbursement Account with generous employer contribution

• Life insurance & long-term disability provided at no cost to employee

• Voluntary life & short-term disability options available

• 403(b) retirement plan with up to a 6% employer match

• FSA with medical expense & dependent care options

• Employee Assistance Program

• Generous PTO & holidays

FosterAdopt Connect does not and shall not discriminate on the basis of race, color, religion, gender identity, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its programs or services. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and members.