Eduardo Brigido

Eduardo Brigido is a skilled customer experience professional with extensive experience across various industries, notably in customer support and operations management. Currently serving as a Customer Experience Specialist at Foundever, Eduardo excels in providing support to Airbnb hosts and guests while managing case resolutions using advanced tools. Prior roles at Marley Spoon involved significant contributions to customer satisfaction improvements, including leading efforts for a 15% increase in metrics and optimizing workflows to reduce resolution times. Experience at Concentrix includes overseeing customer communications for Apple, managing escalations effectively, and implementing process enhancements that improved customer satisfaction. Eduardo's educational background encompasses a Project Management Professional Certificate and a Google Data Analyst Certification, complemented by a degree in Gastronomy and a Bachelor's in History, showcasing a diverse skill set and commitment to continuous learning.