Jorlan Cerda is a seasoned professional with over 14 years of experience in BPO operations, data analytics, and performance management. Currently serving as the VP of Performance and Continuous Improvement at Foundever, Jorlan leads a team of more than 44,000 employees across multiple markets in Latin America. A certified Lean Six Sigma Blackbelt, Jorlan has successfully implemented continuous improvement initiatives that have resulted in significant savings and enhanced operational performance. Jorlan's educational background includes a Bachelor of Engineering in Computer Science from Universidad Nacional de Ingeniería and a Lean Six Sigma Blackbelt from Villanova University.
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