Jose Moreno is a Continuous Improvement Manager at Foundever, overseeing Lean initiatives to boost operational performance and reduce financial risks in large-scale customer experience operations since February 2022. Previously, as a Senior Continuous Improvement Analyst, Jose led operational enhancements for a major healthcare client, contributing to the avoidance of $70,000 in penalties through impactful projects. Jose began their career at Sitel Group, where experience as a Workforce Analyst involved data analysis and reporting to support decision-making. Educational qualifications include pursuing a degree in Industrial Engineering from Universidad Tecnológica La Salle and previous studies in Systems Engineering at Universidad Nacional de Ingeniería.
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