Samuel Brown is an experienced professional in the field of customer experience analytics, currently serving as Senior Manager of CX Analytics for EMEA at Foundever since March 2023. Prior to this role, Samuel held the position of Senior Manager of Insights & Analytics at Sitel from June 2020 to March 2023, and has a long tenure at Vanquis Bank from August 2007 to June 2020, where responsibilities included managing speech analytics, quality teams, and collections strategies. Samuel's extensive background includes expertise in operational performance, risk minimization, resource planning, and management training across multiple functions, contributing to enhanced engagement and operational efficiency in analytics and quality assurance. Education was completed at Greenacre School from 1990 to 1997.
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