Lian Rowlands is a global customer and customer experience technology leader with a proven track record in transformative development and growth. Currently serving as the Director of Customer Strategy at FourNet, Lian has held several leadership roles including Director of Sales, Customer Success, and Partnerships at Conversations by Ami, where they drove commercial success for a leading generative chat solution. With over 40 years of combined advisory services, Lian specializes in transforming customer experiences and developing strategic channel strategies across various sectors, leveraging human insights and technology. They are also the owner and principal consultant at Tayma Solutions Ltd, where they provide consulting services on customer experience transformation and digital strategies. Lian is pursuing a BA Hons in Politics at Newcastle University.
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