Charles Sheridan

Charles Sheridan is a seasoned Business Data Analyst at FPX since 2013, specializing in the customization of Configure Price Quote (CPQ) and Product Data Manager (PDM) Software integrated with Salesforce. Prior experience includes significant roles at Ericsson and Nortel, where Charles developed and managed telecommunications software and quality processes, achieving notable results such as passing external quality audits and reducing patching frequency by 19%. Charles has a strong foundation in database design and software development, leveraging technologies like SQL, Perl, and Oracle, and has contributed to educational efforts through the teaching of case management and Basic Telephony courses. Educational qualifications include an MS from the University of Colorado Boulder, a BA from the University of Notre Dame, and advanced language studies from Université Paris-Sorbonne and Alliance Francaise.