Elisa Cazzola

Elisa Cazzola has extensive experience in customer success roles. Elisa currently works as a Customer Success Manager at Token, where they focus on managing customer relationships. Prior to this, Elisa worked as the Head of Customer Success at tomato pay, where they oversaw customer success initiatives. Elisa has also worked as a Customer Success Consultant at elisacazzola.com, where they implemented customer success strategies for SaaS B2B companies. Elisa has experience in the fintech industry as well, having worked as a Customer Success Manager at both TrueLayer and Insurami. In these roles, they assisted with onboarding new customers, created marketing collateral, and developed customer engagement campaigns. Before entering the tech industry, Elisa gained customer service experience as a Front Desk Receptionist and Administrator at Curzon House Hotel and as a Front Desk Receptionist at DoubleTree by Hilton. Elisa also worked as a Sales Advisor and Tourism Officer at Menorca In - Travel and Services, where they provided tourist information and sold holiday packages. Elisa began their career as a Junior Event Planner at Agenzia Uno, where they gained experience in event planning and marketing.

Elisa Cazzola pursued their education from 2008 to 2012 at the Università degli Studi di Torino, where they obtained a Bachelor's degree in Tourism. Elisa further advanced their studies by enrolling in the Queen Mary University of London from 2016 to 2017, where they earned a Master of Science degree in Marketing.