Marie-Jeanne Trudel

Marie-Jeanne Trudel is an experienced customer service professional currently serving as a Senior Customer Service Representative at Frank And Oak since June 2021. In this role, responsibilities include addressing customer inquiries related to orders, online accounts, and promotions, collaborating with various teams, and assisting retail locations with policy questions, all while maintaining an impressive average of 80 case resolutions per day. Previously, Marie-Jeanne held the position of Team Lead at Frank And Oak from November 2018 to July 2020, where sales objectives were met through key performance indicator improvements and community engagement initiatives. Prior experience includes a similar Team Lead role at Kiehl's Since 1851 from June 2017 to May 2018, focusing on sales goals and inventory management. Marie-Jeanne Trudel is currently pursuing education at Université de Montréal since 2021 and holds a DEC in Human Sciences from CEGEP de Saint-Jérôme, completed in 2017.