Shaunna Simms

Shaunna Simms has extensive experience in customer care and account management. Currently serving as a Customer Care Quality Coach at Franklin Energy since September 2019, Shaunna previously worked at The Hartford from April 2011 to January 2019, holding various positions including Commercial Account Manager, Interim Customer Relationship Manager, Service Academy Coach, Rotational Service Operator Facilitator, and Commercial Policy Service Specialist. This diverse background demonstrates a strong proficiency in customer service and relationship management within the insurance and energy sectors.