Fraport USA
Lillian Tan is the President and Managing Partner of Lillian Tan Group, a boutique consultancy with expertise in development plans for airport, transportation, and real estate venues. Before that, served as Vice President New York at Fraport USA. With a background in managing airport food and retail programs, Lillian has extensive experience in program development, leasing, capital investment, operations, and financial controls. Lillian has a proven track record of increasing revenues, reducing costs, and improving passenger satisfaction. Additionally, Lillian has experience in commercial real estate asset management and foreign trade zone administration. With a B.S. from Cornell University and an M.B.A. from Cornell Johnson Graduate School of Management, Lillian brings a strong educational background to their professional experience.
Fraport USA
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Fraport USA is the developer and manager of retail, food and beverage concessions programs at: • Baltimore/Washington International Thurgood Marshall Airport (BWI) • Cleveland Hopkins International Airport (CLE) • Jet Blue's Terminal 5 at John F. Kennedy International Airport (JFK) • Nashville International Airport (BNA) • Newark Liberty International Airport - Terminal B (EWR) Founded in 1991, Fraport USA (formerly Airmall) was the first to launch street pricing and branded retail in-terminal in the U.S., creating the foundation for modern American airport concession development. Today, the model is known for creating a competitive environment among independent shop operators and the creative, best-of-breed concepts it produces in terms of service, quality, variety, and control for the airport. Over the years we have adapted our roles within our airports but never forgot that a positive experience for the traveler means a positive view of the airport, its airlines, and the community. Fraport USA is a wholly-owned U.S. subsidiary of Fraport AG and a member of Fraport Group, one of the largest airport operators worldwide. We’re backed by an experienced workforce that understands passenger and airline needs and is committed to continuously improving the customer experience at airports. Fraport’s experience worldwide is the gold standard for customer-centric airport development, management, and concession operation. #ConnectingTheWorldWithTomorrow