Rosie Orozco

Customer Success Manager at Free Flow Wines

Rosie Orozco has a diverse work experience spanning multiple industries. Rosie began their career as a Geek Squad Operations Agent at Best Buy in March 2013 and worked there until November 2015. From November 2015 to November 2017, they worked as a Customer Support - Sync Specialist at Bill.com, where they supported high volume customer queues and monitored software integrations. Rosie then transitioned to a role as a Human Resource Coordinator at Napa Wine Company / Yount Mill Vineyards from October 2017 to September 2018, where they managed payroll activities and administered benefit plans. In September 2018, Rosie Orozco joined Trinchero Family Estates as a Human Resources Generalist and worked there until February 2019. In this role, they managed workers' compensation claims and promoted a safe work environment. Their most recent position was as an Account Manager at Free Flow Wines starting in April 2019, where they managed customer accounts and ensured the successful execution of keg programs for winery partners.

Rosie Orozco completed their Bachelor of Science (BS) in Business Administration with a concentration in Human Resource Management at Southern New Hampshire University from 2015 to 2017. Rosie is currently pursuing a Wine MBA at Sonoma State University Wine Business Institute, with an expected completion date between 2021 and 2023. Rosie obtained a Lean Six Sigma White Belt Certification from the Sonoma State University Wine Business Institute in July 2022. Additionally, they hold a WSET Level II certification in Wine from the Wine & Spirit Education Trust, without specific information regarding the date of accomplishment.

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