Oneishia Heard

Oneishia Heard is an experienced operations leader with a strong background in customer service management and training. Currently serving as Operations Site Director at Americor since March 2024, Oneishia previously worked at Freedom Financial Network for over eight years, holding roles including Customer Service Manager II, Corporate Training Manager, and Customer Service Supervisor, where responsibilities included leading a team of 65 employees and enhancing training processes. Oneishia's past positions also feature roles as Sr. Customer Service Manager at Achieve, FCRA Liaison at Early Warning®, and Supervisor at Concentrix, in addition to a Learning Coach/Content Developer role at First Advantage. Oneishia holds a Bachelor of Science in Communication from Arizona State University.