Twayne Hughes

Twayne Hughes is an experienced professional in customer service and operations management, currently serving as the Customer Support Manager at Freedom Forever since October 2022. Previously, Twayne held the position of Site Director at Sourcepoint, overseeing diverse client operations from May 2021 to December 2022. A notable tenure as Senior Program Leader at Sutherland Global Services spanned from January 2017 to June 2022, focusing on improving employee loyalty and performance metrics for Airbnb and Petco campaigns. Additionally, Twayne worked as Operations Manager at C3/CustomerContactChannels, Inc., where responsibilities included launching a new business line and managing key performance indicators. Earlier experience as Account Manager at Swissport USA involved managing ground operations for an airline. Twayne holds a Bachelor’s Degree in Business Administration and Management from Nevada State University, attained in 2009.