Client Facing Data Analyst

FreightVerify is a supply chain technology company that provides real-time transportation visibility and business intelligence for global enterprise clients. Utilizing the latest IoT, data and AI technologies, FreightVerify provides a neutral platform that simplifies complex global supply chains through a common design language to leverage new and emerging tracking technologies.

Job Summary

Help build next generation web and mobile applications to transform the transportation industry. In this role, you will be responsible for business analysis, data analytics, and solution development on one or more strategic Client accounts and be a technical advisor for our Global Enterprise Customers on their connected Supply Chain and Logistics digital transformation projects.  

Note: This position is located in Ann Arbor, MI and requires onsite work. 

Primary Responsibilities:

• Customer-facing business process expert on Client platform

• Act as a subject matter expert in the area of supply chain to provide a high level of guidance for the development team

• Collaborate with business partners and customers to contribute to the product vision, roadmap, and comprehensive business requirements

• Work directly with business and technical customer resources on requirements gathering, technical design and customer success metrics for Client solution Scope technical work for implementation team, prioritizing customer requirements and dependencies

• Recommend controls by identifying problems; writing improved procedures

• Developing product specifications and requirements with strong collaboration with the Engineering team on providing voice of the customer feedback into the product

• Communication and documentation to be used by all stakeholders to understand platform features, functions, delivery status, and value

• Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports

• Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes

• Work closely with Customer Facing Lead to drive production adoption and value creation within responsible accounts

• Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement

• Prepare technical reports by collecting, analyzing and summarizing information and trends

• Strong collaboration with the Sales team on providing product values stories and building solution prototypes for proof of value demonstrations

• Develop innovative solution and service offerings based on industry and Client best practices to help grow revenue and customer value

• Constructs workflow charts and diagrams; studying system capabilities; writing specifications Ensure on-going customer success and customer expansion by driving achievement of post-launch KPIs and customer value

• Determines operational objectives by studying Client business functions; gathering information; evaluating output requirements and product feature needs

• Provide a high level of transparency and communication across the organization

• Recommend system enhancements based on business need and maintain positive customer relationships

• Contribute to the design, development, and planning for technology enhancements to solve complex business problems

Qualifications

• A vital part of the role’s competence is communication

• Preferred 5+ years of experience in Customer Facing Technical Consulting with Enterprise Level Customers (Automotive Preferred)

• Outstanding written and verbal ability, with both business and technical stakeholders

• Demonstrated experience with technical projects and system implementations

• Proven skill with verbal and written communication with both business and technical contacts

• Preferred experience with IoT related projects

• Bachelor's degree in Computer Science, Business Administration or other related preferred

• Specific expertise and practice of designing, describing, and managing the solution engineering in relation to specific business problems

• Can adequately describes how different components of business, information, and technology architectures are used in a solution; bridges the gap between business problems and technology solutions

• Experience and practice building process workflows, writing business and technical requirements, and communication of business results with given timeframes and resources

Personal attributes

• Excellent communication skills
• Self-motivated and requires little oversight/direction
• Carries pride in ownership of desk & responsibilities
• Analytical skills and hands-on with data
• Works collaboratively
• Influences and negotiates
• Capable of effectively communicating details while maintaining vision of the ‘big picture’
• Problem solver and critical thinker