Lucile Ployet

Senior Tier 2 Support Team Lead - Select Support at FreshBooks

Lucile Ployet has a diverse work experience spanning several companies and roles. Lucile started their career as an Assistant Administrative at Orange Business Services in 2017. Lucile then worked as an Assistante Commerciale at GALEC - Groupement d'Achats E.LECLERC before moving on to Végétal Rungis as an Assistant commercial. In 2018, Lucile joined Enterprise Holdings as an Account Development Representative. Lucile then transitioned to FreshBooks in 2020, where they held various positions including Support Specialist, Support Team Lead, and Tier 2 Support Team Lead. Lucile demonstrated strong leadership skills by managing teams, monitoring customer experience, and contributing to growth strategies. Lucile'sexperience also includes performance evaluation, coaching, and providing feedback to support professional development.

Lucile Ployet has a degree in Licence professionnelle Management Européen de Produits Touristiques from Université Paris Cité, which they obtained in 2013. In 2016, they completed a Formation de perfectionnement d'anglais in Langue anglaise et littérature, général at Univers des Langues. Additionally, they have a BTS Ventes et Productions Touristiques from ETS Paris, which they completed in 2012.

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Timeline

  • Senior Tier 2 Support Team Lead - Select Support

    October, 2023 - present

  • Tier 2 Support Team Lead - Select Support

    September, 2022

  • Support Team Lead

    April, 2021

  • Support Specialist

    February, 2020

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