Varun Arora

Varun Arora has a diverse work experience in customer support and team leadership roles. Varun started their career as a Senior Helpline Consultant at Mercer, where they coached and trained their team to deliver excellent customer service. At Asurion, Varun worked as a Team Manager/Coach, creating an engaged and high-performing team. Varun also worked as a Sales Support Representative at Concentrix, handling customer inquiries and providing support. Varun was a Patient Support Manager at TheSocialMedwork, responsible for managing patient and hospital/pharmacy enquiries. Currently, they are a Support Team Lead at FreshBooks, leading a team and handling customer queries, as well as working on fraud and security issues. Overall, Varun has demonstrated strong leadership skills and a commitment to providing exceptional customer service throughout their career.

Varun Arora earned a Master's degree in Biotechnology from La Trobe University between 2007 and 2009. Prior to that, they obtained a Bachelor's degree in Biotechnology from Amity University from 2004 to 2006. In addition, they hold certifications in RG146 In Superannuation from the Association of Superannuation Funds of Australia (ASFA) in 2013 and BSB41007 Certificate 4 in Human Resources from the AUSTRALIAN HUMAN RESOURCES INSTITUTE LIMITED in August 2012.