Akshat Bhattacharjee

Akshat Bhattacharjee is an experienced Program Manager specializing in customer experience, with a notable tenure at Freshworks from August 2020 to the present. In the role of Program Manager for Customer Experience in Customer Support, Akshat managed to significantly reduce contact rates, established processes to identify key customer pain points, and led initiatives aimed at improving customer satisfaction metrics. As Program Manager for Customer Success, Akshat achieved a 17% reduction in churn within the digital segment and developed a feedback loop with various teams to enhance customer engagement. Early career experiences include a Sales & Marketing Intern role at Godrej Consumer Products Limited and co-founding Imfundo, where Akshat focused on sales, marketing, and educational program development. Akshat's educational background includes a Post Graduate Diploma in Management from SPJIMR and a Bachelor of Technology degree from the University of Delhi.