Aswin Ayapparaj

Aswin Ayapparaj is a seasoned professional in customer success and technical support, currently serving as a Principal Customer Success Engineer at Freshworks since December 2016. With a track record of driving customer expansion, adoption, and value realization through data-driven strategies, Aswin has held several leadership roles at Freshworks, including Lead Customer Success Engineer and Lead Customer Support, where a focus was placed on refining technical strategies and managing teams for optimal service delivery. Prior experience includes managing enterprise technical accounts and providing product support across various regions. Aswin's foundational experience in civil engineering, coupled with leadership roles in academia, underscores a commitment to professional development and bridging industry practices with technological solutions. Education was obtained from Shanmugha Arts, Science, Technology & Research Academy, culminating in a Bachelor of Technology in Civil Engineering.