Rachel Cowan

Rachel Cowan is a seasoned professional in customer success management with extensive experience at leading organizations. Currently serving as the Lead - Senior Customer Success Manager at Freshworks since April 2022, Rachel excels in executive relationships and wellness coaching while utilizing a broad skill set. Previously, Rachel held roles at Clarivate, where responsibilities included managing enterprise-level strategic customers and achieving recognition as CSM of the Year in 2020. Prior to that, Rachel worked at CPA Global for over a decade, where accolades included CSM of the Year in 2019 and leading significant client service teams. Rachel also has a background in academia as an English Professor at Northern Virginia Community College. Rachel holds a Master's Degree in English Language and Literature, along with a Graduate Certificate in Professional Writing and Rhetoric from George Mason University.