Ritika Nair

Ritika Nair is a seasoned professional in customer success management with extensive experience spanning multiple industries. Currently serving as Lead Customer Success Manager at Freshworks since November 2022, Ritika previously held the position of Senior Customer Success Manager at Citrix, managing a diverse portfolio of clients across the ANZ and APAC regions. Prior roles include Senior Project Manager at BARE International, where Ritika led client projects across multiple regions, and various positions at Tata Consultancy Services, focusing on process management and customer relations for high-profile clients. With educational credentials that include an MBA in International Marketing from Christ University, Ritika has a proven track record in enhancing customer experience, strategic advisory, and project management throughout their career.