Joao Antonio Souza

Joao Antonio Souza has a diverse work experience. Joao Antonio began their career at Wizard by Pearson in 2018 as a Foreign language instructor, a role they held until September 2019. In 2020, they joined Frete Rápido as a Junior Support Assistant, where they provided service to external customers through email or phone calls and forwarded their issues to the appropriate departments. In March 2021, Joao Antonio Souza advanced to the role of Technical Support Agent, where they provided service to internal and external customers through various channels, including email, phone, and videoconference. Joao Antonio also prepared documentation to assist internal agents in using the platform. Currently, they hold the position of Full Technical Support Agent at Frete Rápido, which they started in February 2022. In this role, they provide technical assistance to internal and external customers through video, email, and phone calls. Joao Antonio investigates technical incidents using API, ElasticSearch, and database queries and prepares surveys and documentation of bugs, flaws, and improvements to be addressed by the development sector.

Joao Antonio Souza completed their high school education from Escola Estadual Frei Afonso Maria Jordá between 2012 and 2014. After that, they pursued a Bachelor's degree in Information Systems from UNESC - Centro Universitário do Espírito Santo, specializing in Information Technology. Joao Antonio attended this university from 2016 to 2018.

In addition to their formal education, Joao acquired several certifications throughout their career. Joao Antonio obtained an EF SET English Certificate with a score of 78/100 (C2 - Proficient) from EF Standard English Test in April 2023. Joao Antonio completed the "HTML E CSS NA PRÁTICA" certification from Fundação Bradesco in November 2018, along with the "HTML - BÁSICO" certification from the same institution in April 2018. Joao also completed the "Learn SQL Course" from Codecademy in November 2015.

Furthermore, Joao has some certifications without specified completion dates. Joao Antonio completed the "C I: Introdução à Linguagem das Linguagens - 8 horas" course from Alura Cursos Online. Joao Antonio also concluded the "Conclusão de Curso de Inglês Wizard" from Wizard and the "Customer Success - Como Conquistar e Manter Cliente" program from Sebrae. Additionally, Joao obtained the "EFSET 56 Upper Intermediate (CEFR B2)" certificate from EF Education First.