Hillary Jurgensen

Hillary Jurgensen has a wealth of experience in customer experience and service management. Hillary has worked as a Founder at JEM Consulting Group LLC, where they specialize in creating exceptional customer experiences and implementing customer-centric strategies. Hillary has also served as the Director of Customer Experience at Frida, where they developed and executed strategies to ensure outstanding service and support for customers. Hillary has a strong background in the travel industry, having held positions such as Director of Guest Experience at Royal Caribbean International and Senior Manager of Guest Care at Spirit Airlines. Hillary has also worked as the Advertising and Public Relations Manager at Seminole Casino Hollywood, Sales and Marketing Manager at Newspaper Subscription Services, and Account Executive at Zimmerman Advertising. Their diverse experience has equipped their with expertise in process improvement, team management, and creative marketing strategies.

Hillary Jurgensen's education history includes studying Audio Engineering at Full Sail University till 2003.