Melissa di Palma

Melissa Di Palma currently serves as the Manager of ESCAD Systems at Fire and Rescue NSW since May 2022. Prior to this role, Melissa held the position of Partnership Services Manager for NSW Ambulance at eHealth NSW from August 2018 to June 2022, where responsibilities included managing customer relations and ensuring service transitions while maintaining business continuity. Melissa's extensive experience with NSW Ambulance began in April 2009, featuring various roles focused on the Emergency Triple Zero Computer Aided Dispatch System (AmbCAD), including Manager and Deputy Director positions. Educational qualifications include a Diploma in Geographical Information Systems, a Certificate IV in Information Technology (Website Design), a Certificate IV in Frontline Management, and PRINCE2 Registered Practitioner certification.