Brian Spurlin is a seasoned professional with extensive experience in contact center management and operational excellence. Currently serving as the Sr. Manager of Contact Center Solutions at Frontdoor, Inc. since October 2018, Brian has held multiple roles including Manager of UC & Network Operations and Incident Problem Manager. Prior to this, a significant tenure at American Home Shield from 2005 to October 2018 encompassed various positions such as Incident Problem Manager, Manager of Process Improvement, and Quality Assurance Analyst, showcasing a comprehensive understanding of IT operations and process optimization. Additionally, Brian co-owned Cornhole 4 the Cure from July 2010 to July 2014. Educational qualifications include a Bachelor of Science in Management from the University of Phoenix and an Associate's degree in Computer and Information Systems from ITT Technical Institute.
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