John Paul Held

John Paul Held is a seasoned professional in technical support and project management with extensive experience in the software and healthcare sectors. Currently serving as a Service Request Engineer at Frontline Education since August 2022, John previously held roles at Laerdal Labs D.C. as a Technical Support Analyst and Support Technician, assisting with software upgrades for B-line Medical's Core product. Prior to that, John managed a bar at Wecker Hospitality and served as Technical Lead at BitTaxer. At Credible Behavioral Health Software, John progressed through various roles focusing on data analytics and partner services, providing exceptional technical support and optimizing software performance. John's career began at MagView Healthcare Information Management Solutions as a Project Manager and in various support specialist positions, showcasing strong skills in project documentation and client interactions.