Troy W.

Troy W. has a diverse work experience spanning over two decades. Troy currently holds the position of Director of Vendor Management & Compliance at FrontStreet Facility Solutions, Inc, where they are responsible for building the Recurring Services Division from scratch, including marketing, operations, program development, vendor management, sales, and client relations.

Prior to that, Troy worked as a Council Member at GLG, where they provided advice and analysis to clients in various areas such as retail, loss prevention, facilities management, CPG, business intelligence, ERP and POS implementation, logistics, supply chain, and PE carve outs.

Before joining GLG, Troy worked at Vitamin World for a significant period of time, holding roles such as Sr. Director of Operations and Director of Operations & Loss Prevention. In these positions, they managed daily operations for a $200 million nutritional supplement company, collaborating with different functional areas and spearheading initiatives such as policy redesign, POS/ERP implementation, call center migration, and the development of KPI metrics.

Troy's earlier experience includes roles at NBTY, where they served as Loss Prevention Manager, Loss Prevention Coordinator, and Store Manager at Vitamin World, Inc, managing loss prevention activities, coordinating investigations, and supervising physical inventory scheduling. Troy also held the position of Customer Service Manager at Island Recreational, Inc., where they were responsible for managing data entry coordinators and resolving customer service issues.

Troy started their professional career as a Sales Associate at Combine Life Insurance, Inc., where they successfully increased market presence and sales growth in the Long Island district by marketing and selling life and long term disability insurance.

Overall, Troy W. has extensive experience in various fields such as operations, loss prevention, customer service, and sales, and they have demonstrated their expertise in building divisions, managing operations, implementing process improvements, and achieving positive financial outcomes.

Troy W. holds a Bachelor of Science (B.S.) degree in Business Administration and Management, General from Dowling College. Additionally, they have obtained various certifications, including "Disrupting Yourself," "Getting Things Done," "Learning LinkedIn," "Managing Your Time," and "Writing to be Heard on LinkedIn" from LinkedIn in September 2019. Troy also holds certifications such as "Beginner & Advanced Course in Interview and Interrogation Techniques" from Wicklander & Zulawski in 2006, "A+ Certified" from Comptia in 1998, and "Microsoft Certified Systems Engineer, NT 4.0" from Microsoft in 2000.