Joe O'Hara is the Head of Customer Delivery at the Financial Services Compensation Scheme, where they currently lead customer services strategies. Previously, Joe served as the Director of Operations at Lloyds Bank International, focusing on operational efficiencies and scalable growth while managing a £15 million budget and a team of 150. With extensive experience in AML/KYC compliance and risk management, Joe also held significant roles at Lloyds Banking Group, including Client Services Director, where they oversaw a large team and budget while serving over a million clients. Joe holds a Bachelor of Arts in Applied Management and a Chartered Manager Degree Apprenticeship, both completed with distinction.
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