Luis Yonel González Bolívar

Luis Yonel González Bolívar has a diverse work experience in customer service and customer success roles. Luis Yonel started their career at Ambulatorio I Los Aceiticos as a Customer Service Representative from November 2012 to September 2013. Luis Yonel then worked at Hospital Universitario Ruíz y Páez as a Customer Service Representative, handling users support and managing patient medical records from April 2014 to August 2017.

In 2021, they joined TREGGO as a Customer Service Operator, providing personalized attention to customers in LATAM and managing content creation for social media platforms. Luis Yonel also interpreted statistics, promotions, and campaigns results during their tenure.

Later in 2021, Luis joined clicOH as a Customer Success Specialist, specializing in customer experience and support in LATAM. Luis Yonel utilized chatbots, email, contact center, CRM, and social media to provide assistance to customers from Mexico, Uruguay, Chile, and Argentina. Luis Yonel also managed conflicts, created projects, and developed strategies to optimize processes in the department.

Currently, Luis is working at Fudo as a Customer Success Analyst, specializing in customer experience in LATAM countries such as Argentina, Chile, Mexico, and Colombia. Luis Yonel employs various communication channels to provide support, including chatbots, email, contact center, and CRM. Luis Yonel is involved in onboarding, conflict management, project creation, and analysis of client status. Luis also prepares reports and statistics to meet client needs and improve job efficiency in their area.

Luis Yonel González Bolívar attended Universidad de Oriente (VE) from 2013 to 2017. The degree and field of study were not provided. In June 2022, they obtained an advanced User Experience (UX) certification from LinkedIn.