Customer Care Advisor (perm/full-time)

About us

Fullers360 has been in operation for just over 40 years employing 350+ with two main parts to our business, a fleet of high-speed passenger ferries and a fleet of modern buses. Through a reliable network and the passion of our people, Fullers360 ferries nearly 6 million customers every year, getting commuters to work and visitors to play.

Waiheke Bus Company ushered in the electric era for Waiheke Island, making it the first Auckland suburb with an electric bus fleet. Our ferries are soon to follow with our first hybrid electric fast ferry currently being built. A commitment to sustainability and the environment is in our DNA, we’re involved in the community and have a down-to-earth company culture.

We’re friendly and welcoming, and the pride of being a part of our Fullers360 team radiates through our people and shows in their enthusiasm for everything they do!

About the role

We're seeking a full-time permanent Customer Care Advisor to join our Customer Care team based in the historic Ferry Building in Auckland CBD (99 Quay Street). Reporting to the Customer Care Supervisor, you'll form part of a team who operate 7 days a week between the hours of 7am - 6pm.

This is a rostered role including weekends and public holidays as we operate 365 days of the year.

This role forms part of the inbound contact centre, where you'll pull from your excellent product knowledge to assist our customers through telephone, email and online interactions. This includes making bookings and amendments with both agents and directly with our customers.

You'll be equipped with a writing style guide and the support of your experienced team. 

About you

You will need to be an active listener able to pick up each customers specific need in order to adapt the offering and where possible to upsell. We want to make sure our customers get the most out of their trip and also grow our sales.

Ideally you will hold:

• Previous call/contact centre experience

• Excellent communication skills (verbal & written)

• Computer and keyboard skills

• Problem solving ability

• A positive, bubbly, can-do attitude

• Ability and willingness to work shifts.

About our benefits and perks (T&C's apply)

• Free ferry travel for work and leisure for our full time permanent employees (partner and dependents under 18 travel free for leisure, 25% discount if commuting)

• Free ferry travel for work for leisure our part time permanent and fixed term employees

• Free hot beverages before, during or immediately after a shift/work hours and 50% discount on all other café items

• For leisure (off duty/non-work related) all café purchases have a 50% discount

• Free annual flu shots and EAP (employee assistance program)

• Free period products for our staff and customers

• Access to discounted gym memberships (Auckland Council & Les Mills) and discounted healthcare (Southern Cross)

• Discount at SpecSavers for employees and their family

• Opportunity to work with a fun down-to-earth team.

*Candidates must have the right to work in NZ to be considered for this role. 

Please note: Any information you provide will be used to evaluate your suitability to this position. We will hold onto your details for any future opportunities unless asked otherwise.