Munindra Kr Sapia

Munindra Kr Sapia has extensive experience in quality assurance, service assurance, and training across various sectors. Currently serving as Manager of Quality Assurance for North America at Fusion BPO Services since December 2021, Sapia previously held managerial roles in service assurance at GTPL Hathway Ltd. and as Senior Manager for Training & Quality at Indiabulls Consumer Finance Limited. Additional experience includes managing customer service training at Vodafone Idea Limited and overseeing regulatory compliance and process audits at Idea Cellular Ltd. Sapia's educational background includes a Bachelor's degree in English Language and Literature from Delhi University and an MBA in Human Resources Management from Dimes.