Joshua Wagner

Joshua Wagner is a seasoned professional in service delivery and customer experience management, currently serving as a Senior Service Delivery Manager at FuturHealth since September 2024. Prior experience includes a role as Senior Manager of BPO Strategy and Operations at Noom and Customer Service Manager at the University of Toledo Medical Center. Joshua has a strong background in customer service and operations, demonstrated during a tenure as Customer Experience Manager for EMEA at Netflix, where significant achievements included launching multiple support sites and consistently achieving high performance metrics. Previous roles also include leadership positions at companies such as Spotify, Target, and Starbucks, showcasing expertise in training, development, and strategic management. Education includes studies at Portland Community College.