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João Sarabando Santos

Customer Optimization Project Manager at Fuze: An 8x8 Company

João Sarabando Santos has a diverse work experience spanning different industries and roles. In 2009, they worked as an Electrical Engineer at JAG Power S.A., where they were responsible for project management, resource management, and financial budgeting. From 2010 to 2011, they interned as an Electronic Engineer at Bright Blue, overseeing HW production and design, as well as HW/SW development and testing.

In 2011, João joined PT Inovação - Altice Labs as a Telecommunications Engineer, where they were responsible for networks design, deployment, and commissioning. João also handled technical and financial proposals and responded to RFPs. From 2016 to 2019, they served as a Project Manager at PT Inovação - Altice Labs, managing the implementation of integrated solutions projects, creating project plans and budgets, and ensuring customer satisfaction.

From 2019 to 2020, João worked at GoContact as part of the Network Operations Center (NOC) team. João'sresponsibilities included analyzing, diagnosing, and resolving incidents and problems related to VoIP, Systems & Networking. João also monitored systems, networks, and distributed solutions and maintained the general availability of the core infrastructure.

In 2020, they joined Fuze as a Customer Optimization Project Manager, where they managed customer projects implementation, internal projects involving customer involvement, and conducted solution consultancy to design or redesign solutions according to customer needs.

More recently, in 2022, João joined 8x8 as a Managed Services Project Manager, although no specific details about this role have been provided.

Earlier in their career, from 2002 onwards, João was associated with Municípios Sem Fronteiras, initially as a Partner and later in the role of Organização Eventos. This involved organizing an annual event called "Municípios Sem Fronteiras" that encompassed various municipalities, attracting thousands of participants and spectators and combining elements of sports, culture, and leisure.

João Sarabando Santos obtained a Master's degree in Telecommunications Engineering from Universidade de Aveiro, from 2003 to 2009. In addition to their degree, they have acquired several certifications throughout their career. João obtained the "TRIESP (Técnico Responsável de Instalações Elétricas de Serviço Particular)" certification from Direção Geral de Energia e Geologia in May 2019. In March 2019, they obtained the "Projetista AVAC" certification from Ordem dos Engenheiros. In November 2012, they received certifications for "Fundamentals of MPLS," "GPON: Network Project," and "GPON: Customer" from PT Inovação e Sistemas. In October 2011, they obtained the "Fundamentals of GPON" certification from the same institution. Furthermore, they acquired the "Advanced IP" certification from PT Inovação e Sistemas in September 2011. Prior to these certifications, in June 2010, they completed the "Design of Solar Systems" course at the Instituto de Especialização Profissional, Matosinhos. Lastly, in December 2009, João Sarabando Santos obtained the "Pedagogical Aptitude" certification from Multiaveiro.

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