Muthoni Mathenge

Muthoni Mathenge has extensive work experience in various roles and industries. Muthoni started their career at Urithi Housing Cooperative Society Limited in 2015, where they served as the Sales Team Leader. In this role, they successfully led a team of sales representatives, increased lead generation avenues, and redesigned the sales flow, resulting in a 40% increase in conversion rate.

In 2018, Muthoni joined poa! internet as the Lead for Customer Support and Retention. Muthoni developed a lean and efficient customer service department, managed key accounts, and implemented an omnichannel platform for voice, social media, and API platforms.

Currently, Muthoni is working at Fuzu Ltd as the Head of Account Excellence. In this position, they provide thought leadership on business models based on customer feedback, maps out customer segmentation and journey maps, and focuses on onboarding and renewal processes. Muthoni is also responsible for ideation and implementation, team buy-in, and product adoption to increase Customer Lifetime Value.

Muthoni Mathenge holds a Master of Communication and Media Studies degree from Egerton University. The specific start and end years for this degree are not provided.

Prior to obtaining their master's degree, Muthoni pursued a Bachelor of Science degree in Communications and Public Relations from Moi University. Muthoni studied at Moi University from 2010 to 2015.

Additionally, Muthoni has obtained a certification as a Peer Coach from CoffeeChat in July 2022.