Diego Luis Cardona Lombana

Diego Luis Cardona Lombana is a seasoned professional with extensive experience in customer experience, strategy management, and brand development across various industries. Currently serving as Senior Manager of CX Performance Management at Liberty Latin America since April 2022, Diego previously held senior strategy and operations roles at Cable & Wireless Communications, focusing on B2B markets in Latin America and customer base management for fixed and mobile services. Prior experience includes significant leadership positions at Millicom (Tigo), where responsibilities ranged from omnichannel strategy to high-value customer management and marketing leadership. Diego's career began at SABMiller, leading brand and trade marketing initiatives. Academic credentials include an Executive MBA in Business Intelligence and Big Data from Instituto Europeo de Posgrado and degrees in marketing and business administration from recognized institutions.