Michael Cortez

Michael Cortez has a varied work experience, having worked in a variety of roles since 2012. In 2012, they worked as a Restaurant Chef at La Petite Pâtisserie, where they demonstrated excellent customer service skills and adhered to general guidelines in sanitation and general cash and credit transactions. In 2013, they worked as an Assistant Retail Supervisor at Park Avenue Market, leading the sales and customer service team and providing training to newly-hired employees. In 2016, they worked as an Opinions Columnist at The Arizona Daily Wildcat, conducting research, investigating local, national, and international events, and interviewing people. In 2017, they worked as a Content Moderator at Cognizant, performing in-depth research and analysis on individuals, platforms, organizations, and social media accounts. Michael also worked as a GIS Field Operator at Insight Global, operating, diagnosing, and repairing proprietary computer equipment, high-end cameras, 3D laser scanners, and software for developing, updating, and maintaining map data for geospatial databases. In 2018, they worked as a Case Manager at McKesson, helping patients save money and improve their well-being by coordinating with payers and insurance companies. In 2020, they worked as a Senior Account Manager at Gabi, a part of Experian, providing a concierge level customer service experience via inbound/outbound calls and email to help clients save money on various insurance lines. Michael also worked as a Customer Service Operations Specialist at Monzo Bank, providing exceptional customer support using empathy as a foundation when addressing any issues or concerns the users may have. Currently, they are working as an English Second Language Instructor at Maricopa Community Colleges, utilizing their background in linguistics to provide comprehensive and engaging language instruction to adult learners.

Michael Cortez received a Bachelor's Degree in Linguistics and Anthropology from the University of Arizona in 2016. Prior to that, they attended Mountain Pointe High School from 2008 to 2012, where they completed their high school studies. In November 2022, they obtained a Teacher, Adult Education certification from the Arizona Department of Education. Additionally, in October 2020, they obtained a Professional Lines Agent-Broker certification from the National Association of Insurance Commissioners (NAIC).