Oleksandra Vankova

Oleksandra Vankova has worked in various roles in the past five years. In 2020, they were the Account Management Lead at Gabi. From 2015 to 2020, they worked at Infosys BPM. Her roles there included Program Manager/Senior Team Leader, Softskills Trainer, Global Team Lead (Customer Service & Contracts), Global Subject Matter Expert (Customer Service), and Data Analyst (Customer Service). As Program Manager/Senior Team Leader, they designed the process and team structure from scratch for international payment documentation creation and maintenance based on local legislation regulations, managed the Center of Excellence team, and maintained green metric and up-to-date process documentation. As Softskills Trainer, they conducted soft skills trainings, created trainings based on needs, and performed trainings audit. As Global Team Lead (Customer Service & Contracts), they led a global team of 15 people working from Poland, Ireland, Singapore, and the US, supervised, guided, and motivated team members, and expanded scope by identifying new business opportunities and improving processes. As Global Subject Matter Expert (Customer Service), they created SOPs, ensured the team delivered the target, and managed escalations. As Data Analyst (Customer Service), they provided support to clients via email, performed written and oral translation (English-Spanish and English-Russian), and performed linguistic and quality checks.

Oleksandra Vankova received a Master's degree in English Philology - Translation from Społeczna Akademia Nauk between 2016 and 2018. Prior to that, they obtained a Bachelor's degree in English Philology from Wyższa Szkoła Studiów Międzynarodowych w Łodzi between 2013 and 2016. In March 2016, they also obtained a Subject Matter Expert (SME) certification from Grupa Kreatywna.