Madeline M.

Madeline M. has a diverse work experience in customer support and customer success roles. Madeline started their career at U.S. Bank as a Virtual Client Relationship Consultant, where they assisted customers both in branches and over the phone. Madeline then moved on to Truework, where they worked as a Customer Support Specialist II and III, addressing calls, emails, and live chats to provide excellent service to customers. Madeline also collaborated with Customer Success Managers for escalations and audited contacts and bounced emails. Madeline later became a Customer Success Manager at Truework, managing customer accounts and collaborating with the implementations team. Most recently, they joined Florence Healthcare as a Jr. Customer Success Associate, where they addressed customer support tickets, communicated with customers, and audited and revised Help Desk articles. Madeline's work experience shows their dedication to customer satisfaction and their ability to manage accounts and provide assistance in various customer support roles.

Madeline M. is currently pursuing a Bachelor of Science in Business Management with a minor in Finance at Utah Valley University. Madeline started their studies in 2021 and is expected to complete their degree in 2024. In addition to their formal education, Madeline has obtained several certifications. In January 2023, they received the Information Privacy & Security (IPS) certification from the CITI Program. Also in January 2023, they obtained the GCP for Clinical Trials with Investigational Drugs and Biologics (ICH Focus) certification, also from the CITI Program. Madeline has an additional certification as a Notary Public, which they obtained from the State of Utah in April 2020.