Davielle L. Shorter

Customer Marketing Manager at Gainsight

Davielle L. Shorter has a diverse work experience spanning several industries. Davielle L. started their career as an Office Assistant at Ward Real Estate in 2001 and worked there until 2002. In 2003, they moved on to become a Customer Service Representative at Providian Financial, where they stayed until 2004. Davielle L. then joined Fireside Bank as a Loan Processor/Funder, responsible for managing significant amounts of auto financing.

In 2005, Davielle joined IAP Worldwide Services as a Secretary III, where they worked until 2007. Davielle L. then transitioned to Lawrence Livermore National Laboratory, beginning as an Administrative Specialist IV and later serving as an Executive Assistant to senior management. Davielle L.'sresponsibilities included managing complex calendars, coordinating documents, and handling sensitive correspondence.

Most recently, Davielle has been working at Gainsight since 2017. Davielle L. started as an Office Vibes Manager/Executive Assistant, and later transitioned to the role of Executive Assistant to the COO. Currently, they hold the position of Customer Success Operations Associate, where they bring their expertise to support the success of Gainsight's customers.

Overall, Davielle's work experience demonstrates their adaptability and strong administrative skills in various industries, showcasing their ability to manage complex tasks and work in different roles.

Davielle L. Shorter obtained a Bachelor of Science (BS) degree in Management, Organizational Leadership and Development from the University of San Francisco, where they studied from 2012 to 2016. Prior to that, Shorter attended Las Positas College from 2004 to 2006, earning an Associate of Arts (AA) degree in Liberal Arts and Sciences.

In terms of additional certifications, Shorter obtained a Gainsight NXT Associate Administrator Certificate (Level 1) from Gainsight in June 2023. In June 2021, Shorter completed the Management Accelerator Program at McKinsey & Company. They also received certifications in Business Strategy and Problem Solving from McKinsey & Company in March 2021.

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Timeline

  • Customer Marketing Manager

    June 1, 2023 - present

  • Customer Success Operations Program Manager

    February, 2023

  • Customer Success Operations Associate

    July, 2019

  • Executive Assistant To The COO

    June, 2017

  • Office Vibes Manager Executive Assistant

    January, 2017