MA

Melissa Aronson

Director, Customer Success Operations

Melissa Aronson currently serves as the Director of Customer Success Operations at Gainsight, a position held since December 2025. Prior to this, Melissa amassed extensive experience at Contentsquare, progressing through various roles in Customer Success Operations from Manager to Director from September 2018 to November 2025. Earlier career roles include Manager of Marketing Strategy at Macy's, where campaign management and targeted marketing initiatives were key responsibilities. Additional experience encompasses positions at Gilt, Saks Fifth Avenue, and Experian, focusing on marketing, customer engagement, and retention strategies. Melissa holds a B.A. in Journalism with a focus on Strategic Communication from the University of Wisconsin-Madison.

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