Pavel Andreev

Pavel Andreev has a diverse work experience spanning several roles and industries. Their most recent position is as the Head of Customer Support at VK, where they are responsible for strategic planning and coordination of the technical support team. Pavel has implemented OKR practices and quality control processes, as well as improved analytical metrics and department processes. Pavel also collaborates with other departments and external partners to ensure user support and product quality. Prior to this, Pavel worked at Game Insight in various customer support roles, including Head of Customer Support, Customer Support Team Lead, Senior Customer Support Manager, and Customer Support Manager. Pavel also has experience as a Community Manager. Before joining Game Insight, Pavel was the Managing Director at LLC LOGOS-TUR.

Pavel Andreev's education history is as follows:

- From 2009 to 2014, they attended Murmansk State Technical University, where they obtained a Specialist degree in International Relations and Foreign Policy.

- In 2012, they briefly studied at UiT- The Arctic University of Norway, focusing on International Marketing.

In addition to their formal education, Pavel has obtained the following certifications:

- In March 2023, they completed the "Certified OKR Practitioner" program at OKR Academy.

- Also in March 2023, they participated in the "OKR: Managing Objectives and Key Results" training at OKR Academy.

- In July 2021, they completed the "Team Leadership Management" course at Universal University.