Yugansh Goyal

Yugansh Goyal is an experienced professional in customer experience and business operations, currently serving as the Director of Customer Experience at Gameskraft since October 2022. Previously, Yugansh held leadership roles at Zoomcar and Acko, where responsibilities included enhancing customer acquisition and retention, overseeing large operations teams, and driving digital transformations through the integration of advanced technologies. With a background in managing operations at TravelTriangle, Magicbricks.com, Tech Mahindra, and Wipro, Yugansh has developed a robust skill set in process management, project delivery, and strategic alignment. Yugansh holds an MBA in Operations Management from the Institute of Management Technology, Ghaziabad, and a Bachelor's degree in Mathematics from Delhi University.