Augie Ray

Augie Ray is an accomplished professional with extensive experience in customer experience (CX) and social media strategy. Currently serving as Vice President at Gartner, Augie Ray advises C-level clients on best practices for CX and Voice of the Customer, aiming to foster customer-centric cultures and enhance customer journeys. Previous roles include Director of Customer Experience Action at American Express, where Augie Ray led a global VoC team, and Director of Social Media Strategy at Prudential Financial. With a background as a professional speaker and author on topics related to customer experience and change management, Augie Ray has worked with various renowned organizations, including USAA and Forrester Research. Augie Ray holds a BBA in Finance and Management Information Systems from the Lubar College of Business.