Brady Holbrook is a Customer Experience and Service Transformation Executive with extensive expertise in contact centers and business process outsourcing. Previously, Brady held significant roles at companies such as UnitedHealth Group, where they led over 1,200 employees and managed a $50M P&L, achieving notable savings and improved customer satisfaction metrics. At Young Living Essential Oils, Brady oversaw a $50M market, driving impressive revenue growth while scaling global member services. Currently, Brady serves as the Director, Advisor, and Analyst for Customer Service and Support at Gartner, advising Fortune 500 executives on strategic service initiatives while pursuing a Bachelor of Science in Business Administration and Management.
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