Mark Cleary is a Senior Director at Gartner, focusing on IT Service Management (ITSM) and IT leadership analysis. With over 30 years of experience in the IT industry, Mark has provided leadership and consultancy to FTSE 100 companies across various sectors, enhancing IT services and tools to improve customer service. They have held senior positions at organizations such as Barclays, KPMG, and BUPA, and possess extensive expertise in ITIL process definition, service delivery, and cultural change methodologies. Currently, Mark leads an ITSM review at a major UK supermarket and continues to offer guidance to IT executives worldwide.
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