Michael Phouangsaly

Michael Phouangsaly is an experienced telecommunications professional with a diverse background in network operations and management. Currently serving as Technician III at GCI Communication Corp. since July 2023, Michael has previously worked as a Sr. Enterprise Order Management Specialist at Spectrum Enterprise and held various engineering and operational roles at Charter Communications, including Network Engineer Operations II, Network Engineer Operations I, and Associate Network Operations Engineer. Prior experience includes a position as a Network Operations Surveillance Operator I at Bright House Networks and Network Operation Center Technician II at American Express. Michael holds a Bachelor of Arts in Sociology and Information Technology from the University of Massachusetts Amherst, earned between 2009 and 2013.