Hariharan Iyer

Customer Success Lead at Geckoboard

Hariharan Iyer has a diverse work experience spanning multiple industries. Hariharan began their career with Nathan Group of Company in 2009 as an International Business Development Executive. During their time there, they successfully handled the complete sales cycle and established long-term relationships with prominent brands in the leather and fashion industry.

In 2010, Hariharan joined Directi as a Customer Support Engineer, specializing in web solutions. Hariharan provided front-line support, ensuring quick resolution of customer issues and maintaining high customer satisfaction. Hariharan also skillfully resolved technical issues using various diagnostic tools for products such as domain names, web hosting, and digital certificates.

From 2013 to 2014, Hariharan worked at BrowserStack as a Senior Customer Support Engineer, where they played a crucial role in building the Customer Support team and workflow. Hariharan provided top-notch technical support to customers worldwide, ranging from small startups to Fortune 500 companies.

Since 2015, Hariharan has been associated with Geckoboard. Hariharan started as a Customer Success Champion and later advanced to the role of Customer Success Lead in 2020. In this position, they have been responsible for ensuring the success of Geckoboard's customers and providing exceptional support.

Overall, Hariharan Iyer's work experience highlights their ability to thrive in customer-focused roles and their talent for building strong relationships with clients.

Hariharan Iyer completed their Bachelor of Engineering (B.E.) degree in Information Technology from the University of Mumbai from 2005 to 2009. Prior to that, they attended St. Xavier's College from 2003 to 2005, but information about the degree and field of study is unavailable.

Hariharan also obtained additional certifications, including "Introduction to Linux" from edX in November 2022 and "Mastering GitHub" from Code School. The information regarding the month and year of obtaining the latter certification is not provided.

Links

Previous companies

BrowserStack logo
Directi logo

Timeline

  • Customer Success Lead

    January, 2020 - present

  • Customer Success Champion

    February, 2015

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