John Sanders is a seasoned professional in health plan operations and customer service, currently serving as the Senior Director of Health Plan Operations at Geisinger since August 2019. In this role, John oversees member and provider services, leads contact center operations, and drives Lean process improvement initiatives. Previously, John held positions such as Director of Customer Service at The AZEK Company and Vice President of Customer Service at TMG Health, where significant improvements in operational efficiency and customer satisfaction were achieved. John's extensive experience also includes leadership roles at Highmark Inc. and CPG International, focusing on process quality and customer operations. John holds a Bachelor of Science degree in Human Resources Management from King's College.
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