Jurjen Bertens is a seasoned professional with extensive experience in functional management and business analysis, currently serving as a Functioneel beheerder / Business analist at Gemeente Utrecht since January 2020. Jurjen specializes in designing, building, and implementing applications based on common ground principles, with expertise in OpenZaak and related components. Past roles include Functioneel Beheerder at Gemeente Utrecht's Interne Bedrijven, Informatie- en Procesadviseur at Werk en Inkomen, and medewerker Informatiemanagement at Dienst Burgerzaken en Gemeentebelastingen. Jurjen's career spans various organizations, including significant roles at Pinkroccade and academic research positions at Universidad de Cantabria and University of Modena and Reggio Emilia. Education includes advanced degrees in Business Process Management and functional management, with a foundational degree from Utrecht University. Additionally, Jurjen has pursued a creative career as an illustrator under the name Jurjen - stadsgezichten en illustraties.